Return & Refund Policy

Our Commitment to Satisfaction

At Designcommodityi, we are committed to providing high-quality online painting education. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the conditions under which refunds are available for our courses and services.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for most of our courses. If you are not satisfied with your course purchase within 30 days of enrollment, you may request a full refund, provided you meet the eligibility criteria outlined below.

Eligibility Requirements

To be eligible for a refund under our 30-day guarantee, you must:

• Request the refund within 30 days of your original purchase date
• Have completed no more than 30% of the course content
• Not have downloaded course materials extensively
• Provide a valid reason for the refund request
• Submit your refund request through our official channels

Courses Not Eligible for Refund

The following purchases are not eligible for refunds:

• Completed courses (where you have accessed more than 30% of content)
• Individual masterclass sessions after they have been conducted
• Courses purchased at a special promotional discount of 50% or more
• Bundled course packages after 14 days from purchase
• Courses purchased more than 30 days ago
• Certification fees

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at welcome@designcommodityi.world
2. Include your order number and purchase date
3. Provide your reason for requesting a refund
4. Wait for confirmation from our team (typically within 2 business days)

Please note that refund requests made through any other channel may not be processed.

Refund Processing Time

Once your refund request is approved:

• We will process your refund within 5-7 business days
• The refund will be issued to your original payment method
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed

Cancellation Policy

Self-Paced Online Courses

For self-paced online courses, you may cancel your enrollment and request a refund within the 30-day money-back guarantee period, subject to the eligibility requirements.

Live Classes and Masterclasses

For live classes and masterclasses:

• More than 7 days before class: Full refund minus $25 administrative fee
• 3-7 days before class: 50% refund
• Less than 3 days before class: No refund, but you may transfer to another session subject to availability
• After class has started: No refund or transfer available

Subscription Plans

For monthly subscription plans:

• You may cancel at any time before your next billing cycle
• Cancellations must be made at least 3 days before your renewal date
• No refunds are provided for partial months
• Access continues until the end of your current billing period

Technical Issues

If you experience technical difficulties that prevent you from accessing course content:

• Contact our technical support team immediately at welcome@designcommodityi.world
• We will work to resolve the issue within 48 hours
• If we cannot resolve the technical issue, you will be eligible for a full refund
• Technical issues do not extend the 30-day refund window

Course Changes and Cancellations by Us

If we cancel or significantly modify a course you have purchased:

• You will be notified as soon as possible
• You will receive a full refund automatically
• Alternatively, you may choose to transfer your enrollment to a similar course
• You may also receive a credit for future courses

Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have completed between 30-50% of a course
• For bundled packages where you wish to return only some courses
• At our discretion for exceptional circumstances

Partial refund amounts will be determined on a case-by-case basis.

Non-Refundable Items

The following items are non-refundable under any circumstances:

• Downloadable resources and materials after download
• Physical art supplies or materials shipped to you
• One-on-one consultation fees
• Portfolio review services
• Administrative or processing fees

Chargeback Policy

If you file a chargeback with your credit card company instead of contacting us first:

• Your account will be immediately suspended
• Access to all purchased courses will be revoked
• We will provide documentation to your credit card company showing you agreed to these terms
• You will not be eligible for any future refunds or exchanges

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

Gift Purchases

For courses purchased as gifts:

• The gift recipient may request a refund following the same policy
• Refunds for gifts will be issued to the original purchaser
• Gift certificates and vouchers are non-refundable

Transferring Enrollments

If you cannot attend a live class or masterclass:

• You may transfer to another session subject to availability
• Transfer requests must be made at least 48 hours before the class
• Transfers are allowed once per enrollment
• A $15 administrative fee applies to transfers

Exceptional Circumstances

We understand that exceptional circumstances may arise. If you experience:

• Serious illness or medical emergency
• Death in the family
• Natural disaster or emergency situation
• Deployment (military personnel)

Please contact us at welcome@designcommodityi.world with documentation. We will review your case individually and may make special accommodations.

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Questions and Contact Information

If you have questions about our Return and Refund Policy or need assistance with a refund request, please contact us:

Designcommodityi
421 Washington St, Great Bend, KS 67530, USA
Email: welcome@designcommodityi.world
Phone: +1 620-793-7864
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST